Accessibility Statement

At The Grand Key, accessibility is an important part of our commitment to delivering an inclusive, high quality digital experience for all users.

As part of our ongoing platform development strategy, The Grand Key is actively working to assess and improve the accessibility of its website, www.thegrandkey.com (the “Website”), with the objective of enabling and maintaining accessibility in line with recognised international standards. This includes, where applicable, alignment with the requirements of the Americans with Disabilities Act of 1990 (ADA) in the United States, the Equality Act 2010 in the United Kingdom, the European Accessibility Act, and comparable regulations in other jurisdictions.

Our Commitment

The Grand Key is committed to implementing reasonable and proportionate measures to ensure that users are able to access the main features and functions of the Website regardless of physical or mental ability, assistive technology, device, or method of interaction. All users are entitled to benefit from the highest possible level of service and digital experience that we can reasonably provide.

Accessibility is treated as an ongoing process rather than a one time exercise, and improvements are incorporated as part of our broader website development and enhancement roadmap.

Accessibility Review and Ongoing Improvements

We have engaged third party specialists to support accessibility reviews of the Website, identify areas for improvement, and increase internal awareness of accessibility best practices. The accessibility programme for the Website is ongoing and will continue to evolve as standards, technologies, and user needs change.

Current improvement efforts include, but are not limited to:

• Enhanced keyboard navigation across key areas of the Website
• Improved accessibility of core user journeys, including search and enquiry functionality
• Ongoing review of content structure, readability, and usability

Further enhancements will be rolled out progressively across additional pages and features.

Feedback and Assistance

If you encounter any difficulty accessing content on the Website, we encourage you to contact us. When reaching out, please specify the web page involved and provide a brief description of the issue encountered. We will make reasonable efforts to provide the information in an accessible format or to address the issue where feasible.

Disclaimer

Please note that The Grand Key’s accessibility efforts are ongoing. While we strive to make the Website as accessible as reasonably possible, some users may experience limitations depending on the assistive technologies used, as these technologies vary widely. We appreciate your patience and understanding as we continue to improve.

Contact Information

If you have questions, concerns, or feedback regarding website accessibility, please contact us:

Email: info@thegrandkey.com
Website: www.thegrandkey.com

For general enquiries or booking support, please use the contact details available on our Website.